Invention Grant
- Patent Title: Transaction-specific customer survey system
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Application No.: US16279387Application Date: 2019-02-19
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Publication No.: US10380611B2Publication Date: 2019-08-13
- Inventor: Steven A. Roberts , Drew Peloubet
- Applicant: AFTERWORDS, INC.
- Applicant Address: US FL Tampa
- Assignee: AFTERWORDS, INC.
- Current Assignee: AFTERWORDS, INC.
- Current Assignee Address: US FL Tampa
- Agency: Shumaker, Loop & Kendrick, LLP
- Agent Jeffrey B. Fabian
- Main IPC: G06Q30/00
- IPC: G06Q30/00 ; G06Q30/02 ; G06Q10/06 ; G06Q20/20 ; G07G1/00 ; H04B5/00 ; G07G1/14

Abstract:
Provided are a method and system for automatically generating context-based survey questions predicated on the customers' actual purchase experience with the merchant, thus eliminating for the customer the need to respond to obvious, redundant, and even irrelevant questions, and providing to the merchant customer feedback directly bound to the actual purchase event and correlating data. Purchase information is stored at the time of purchase and the customer is given an identifier for the purchase. Then, at the customer's convenience, either at the point of sale or through a networked computer, the customer can provide responses to questions that are selectively and automatically generated based on the items purchased, or other definable attributes associated with the sale, and based upon configurable preferences of the merchant. Survey questions are displayed and feedback responses are stored, analyzed and associated with purchase information in real time.
Public/Granted literature
- US20190180296A1 TRANSACTION-SPECIFIC CUSTOMER SURVEY SYSTEM Public/Granted day:2019-06-13
Information query