Power outages and restorations at customer premises can be automatically detected and reported. A method includes receiving, from a network terminal, a first notification associated with a power outage; retrieving location information associated with the network terminal; sending a second notification indicating that the outage has occurred and that includes the location information associated with the network terminal; retrieving prior outage information that corresponds to a set of network terminals associated with a group of set top boxes; determining that an outage event is triggered, when a quantity of outages is greater than a threshold, where the quantity of outages is based on the outage and other outages obtained from the prior outage information; and sending a third notification based on the determination that the outage event is triggered, where the third notification includes information associated with the quantity of outages that enables a server to remedy the outage event.