Invention Grant
- Patent Title: System and methods for determining trends in electronic communications
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Application No.: US12286169Application Date: 2008-09-29
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Publication No.: US10419611B2Publication Date: 2019-09-17
- Inventor: Kelly Conway , Alan Yengoyan , Douglas Brown , David Gustafson , Christopher Danson
- Applicant: Kelly Conway , Alan Yengoyan , Douglas Brown , David Gustafson , Christopher Danson
- Applicant Address: US IL Chicago
- Assignee: MATTERSIGHT CORPORATION
- Current Assignee: MATTERSIGHT CORPORATION
- Current Assignee Address: US IL Chicago
- Agency: Haynes and Boone, LLP
- Main IPC: H04M3/51
- IPC: H04M3/51 ; H04M3/42
Abstract:
The invention relates to a method and system for analyzing an electronic communication, more particularly, to analyzing telephonic communications between customers and a contact center to determine and display the most relevant communications to an organization or business.
Public/Granted literature
Information query
