Invention Grant
- Patent Title: Interactive voicemail message and response tagging system for improved response quality and information retrieval
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Application No.: US15240941Application Date: 2016-08-18
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Publication No.: US10419617B2Publication Date: 2019-09-17
- Inventor: George P. Carper , James E. Damgar , Socheat Sou , Howard Ruihua Zhao
- Applicant: International Business Machines Corporation
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agency: Zilka-Kotab, P.C.
- Main IPC: H04M3/533
- IPC: H04M3/533

Abstract:
Embodiments of the disclosure relate to interactive voicemail tagging of messages and responses to provide improved navigation and tracking of information requested/contained in voicemail messages and responses. Users may tag portions of the recorded message/response to indicate presence of a request for information, an answer providing requested information, etc. and navigate to particular portions of the recorded message/response using the tags. Accordingly, in one embodiment a computer-implemented method for interactive voicemail message and response tagging and processing includes: receiving a prompt having associated therewith one or more prompt tags; receiving a response corresponding to the prompt, the response having associated therewith one or more response tags; and processing the response to determine either or both of a content of the response and a context of the response. Corresponding systems and computer program products are also disclosed.
Public/Granted literature
Information query