A computer-implemented method according to one embodiment includes receiving, by one or more processors, a set of utilization metrics for a system comprising at least an average number of concurrent requests N to the system and a maximum concurrency c that the system is capable of supporting, computing, by one or more processors, a tipping point p, computing, by one or more processors, a utilization U according to a ratio of the average number of concurrent requests N to a function, where the function is defined as: c+f(f(N/p)) for N