A method, system and computer program product for handling potential service load interruptions. The utilization of resources, such as servers in a service infrastructure of a SaaS provider, are monitored. If the utilization of a resource exceeds a threshold, then the resource is identified as having an excessive service load leading to a potential service load interruption. When a request is received from a user requesting to access such a resource, one or more action items to be completed by the user are generated and presented to the user. “Action items” refer to any activity that is required by the user to be performed thereby providing the SaaS provider additional time to address the potential service load interruption in an appropriate manner. Additional action item(s) will be presented to the user until the SaaS provider addresses the potential service load interruption, at which point, the request will be serviced.