Invention Grant
- Patent Title: Providing data messaging support by intercepting and processing received short message service (SMS) messages at a customer support service
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Application No.: US14482322Application Date: 2014-09-10
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Publication No.: US10425783B1Publication Date: 2019-09-24
- Inventor: Adam Caldwell , James Boutcher
- Applicant: West Corporation
- Applicant Address: US NE Omaha
- Assignee: West Corporation
- Current Assignee: West Corporation
- Current Assignee Address: US NE Omaha
- Main IPC: H04W4/14
- IPC: H04W4/14 ; H04L12/58

Abstract:
A message receiving, intercepting and processing method and corresponding application and device may provide receiving a message from a user device at a message processing server, pre-processing the message to determine at least one topic of interest associated with at least one word parsed from the message, identifying at least one existing topic related to the at least one topic of interest posted in a social networking application associated with a user account of the user device based on the parsed at least one word, linking the at least one existing topic to the user account, and posting the at least one existing topic to the user account.
Information query