Invention Grant
- Patent Title: Method for handling a call, software product, and device
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Application No.: US16045890Application Date: 2018-07-26
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Publication No.: US10432783B2Publication Date: 2019-10-01
- Inventor: Michael Eggiman-Ketter , James Murison
- Applicant: INCONTACT, INC.
- Applicant Address: US UT Sandy
- Assignee: INCONTACT, INC.
- Current Assignee: INCONTACT, INC.
- Current Assignee Address: US UT Sandy
- Agency: Pearl Cohen Zedek Latzer Baratz LLP
- Priority: EP15002286 20150731
- Main IPC: H04M1/24
- IPC: H04M1/24 ; H04M3/08 ; H04M3/22 ; H04M5/00 ; H04M3/00 ; H04M3/42 ; H04M3/51 ; H04M3/58 ; H04M7/00

Abstract:
A method for handling calls to be moved within a system having an unmonitored domain and a monitored domain can include the step of upon first arrival of a call at said unmonitored domain, a context of said call based on a called number, a calling number, and any redirection number(s) included in said call can be provided. Another step of the method can include, for each movement of said call between said unmonitored domain and said monitored domain, providing a unique number to be temporarily used for said particular movement, based on said call context, while avoiding that said unique number is used to move any other call within the system at the same time. An apparatus for can be configured to facilitate performance of the method (e.g. communication system, a device, non-transitory memory, etc.).
Public/Granted literature
- US20180359357A1 METHOD FOR HANDLING A CALL, SOFTWARE PRODUCT, AND DEVICE Public/Granted day:2018-12-13
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