Invention Grant
- Patent Title: Automated telephone host system interaction
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Application No.: US15920312Application Date: 2018-03-13
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Publication No.: US10432790B2Publication Date: 2019-10-01
- Inventor: Alexander Boone , Stanfell Boone , Fredrick Korfin
- Applicant: REPNOW INC.
- Applicant Address: US CA San Diego
- Assignee: REPNOW INC.
- Current Assignee: REPNOW INC.
- Current Assignee Address: US CA San Diego
- Agency: Knobbe Martens Olson & Bear LLP
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M3/51 ; H04M3/523 ; H04M3/493

Abstract:
Systems and methods for automated telephone host system interaction. A system can include one or more client applications executable by respective communication devices and a server in communication with the respective communication devices. The system can store user information for a user and receive, from the user, requests associated with a service provider. Responsive to the requests, the system can cause initiation of a call center call to a call center associated with the service provider, automatically navigate a call handling system of the call center, monitor a held call center call, and detect when a live agent answers the call. Responsive to detecting the live agent, the system can initiate a call to the user device and bridge the calls such that the user can speak to the live agent.
Public/Granted literature
- US20190158670A1 AUTOMATED TELEPHONE HOST SYSTEM INTERACTION Public/Granted day:2019-05-23
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