Invention Grant
- Patent Title: Dynamic selection of channels for incoming communication
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Application No.: US15421230Application Date: 2017-01-31
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Publication No.: US10439895B2Publication Date: 2019-10-08
- Inventor: Eugene Lew , Mohit Aggarwal
- Applicant: salesforce.com, inc.
- Applicant Address: US CA San Francisco
- Assignee: salesforce.com, inc.
- Current Assignee: salesforce.com, inc.
- Current Assignee Address: US CA San Francisco
- Agency: Sterne, Kessler, Goldstein & Fox, P.L.L.C.
- Main IPC: H04L12/24
- IPC: H04L12/24 ; H04L12/58 ; H04L29/08

Abstract:
The technology disclosed for configuring a transcoder-router to direct incoming communications to desired receivers includes receiving a selection by a user from an icon-based GUI, of an incoming voice, video, image, short message, or email media type to configure for routing. Incoming communications gets routed in the context of the incoming media type, with the transducer-router receiving a combination of routing conditions with which to determine the routing of the incoming media type: a time zone against which routing schedules are measured; a time window for the routing schedules that covers both time of day and day of week; and available receiver devices for the routing under the selected combination of the incoming media type, time zone and time window. The disclosed systems and methods include committing routing rules based on the user selections to tangible machine readable memory; and using the committed rules to route incoming media type messages.
Public/Granted literature
- US20180217718A1 DYNAMIC SELECTION OF CHANNELS FOR INCOMING COMMUNICATION Public/Granted day:2018-08-02
Information query