Invention Grant
- Patent Title: Management of transaction routing to enterprise agents
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Application No.: US15594148Application Date: 2017-05-12
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Publication No.: US10440182B1Publication Date: 2019-10-08
- Inventor: Sergey Fedorov , Nikolay Anisimov , Herbert Willi Artur Ristock , Vladimir Mezhibovsky , Nikolay I. Korolev , Vadim Dymshyts
- Applicant: Sergey Fedorov , Nikolay Anisimov , Herbert Willi Artur Ristock , Vladimir Mezhibovsky , Nikolay I. Korolev , Vadim Dymshyts
- Main IPC: H04M3/51
- IPC: H04M3/51 ; H04M3/523
Abstract:
A system is provided for routing transactions to individual ones of a group of agents, comprising, a queue wherein transactions to be routed are placed, a transmission facility sending invitations to interact with a transaction from the queue to agents, and a router routing transactions from the queue to individual agents who accept the invitation.
Information query
