Invention Grant
- Patent Title: System and method for automated responses to information needs on websites
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Application No.: US15676763Application Date: 2017-08-14
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Publication No.: US10467301B2Publication Date: 2019-11-05
- Inventor: David M. Yehaskel
- Applicant: LEAF GROUP LTD.
- Applicant Address: US CA Santa Monica
- Assignee: LEAF GROUP, LTD.
- Current Assignee: LEAF GROUP, LTD.
- Current Assignee Address: US CA Santa Monica
- Agency: Greenberg Traurig, LLP
- Main IPC: H04L29/06
- IPC: H04L29/06 ; G06F16/951 ; H04L12/58

Abstract:
Systems and methods are provided to automatically respond to questions on websites. An electronic communication comprising words is received over a network. In some embodiments, the electronic communication could comprise a message posted by a user on a social networking website. The words of the electronic communication are matched to words in prior search queries, where the prior search queries are associated with online content. A reply is then returned in response to the electronic communication. The reply comprises a representation of the online content, for example, a URL linking to the online content.
Public/Granted literature
- US20170344642A1 SYSTEM AND METHOD FOR AUTOMATED RESPONSES TO INFORMATION NEEDS ON WEBSITES Public/Granted day:2017-11-30
Information query