Invention Grant
- Patent Title: Implementing retail customer analytics data model in a distributed computing environment
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Application No.: US15078774Application Date: 2016-03-23
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Publication No.: US10467636B2Publication Date: 2019-11-05
- Inventor: Radhakrishnan Gopal , Janardhan Santhanam , Sunitha Mayelil Muralidharn
- Applicant: Tata Consultancy Services Limited
- Applicant Address: IN Mumbai
- Assignee: Tata Consultancy Services Limited
- Current Assignee: Tata Consultancy Services Limited
- Current Assignee Address: IN Mumbai
- Agency: Finnegan, Henderson, Farabow, Garrett & Dunner LLP
- Priority: IN1403/MUM/2015 20150401
- Main IPC: G06Q10/00
- IPC: G06Q10/00 ; G06Q30/02

Abstract:
The disclosure relates generally to managing data of a customer in a distributed computing environment and more particularly to a system and a method for implementing retail customer analytics data model in a distributed computing environment. Customer data, transaction data, and interaction data of a customer in a form of facts and dimensions is received from a plurality of sources. A relationship in the customer data is identified by checking the facts and the dimensions in the plurality of sources. Based on the relationship, a unified customer profile is created. Further, a customer identity is generated by performing an identity matching on the unified customer profile. The transaction data received from the plurality of sources is merged to create a unified transaction model. Subsequently, the customer identity is linked with the unified transaction model and the interaction data to generate a plurality of customer analytics records. Further, the plurality of customer analytics records are analyzed to obtain the behavior of the customer.
Public/Granted literature
- US20160292700A1 IMPLEMENTING RETAIL CUSTOMER ANALYTICS DATA MODEL IN A DISTRIBUTED COMPUTING ENVIRONMENT Public/Granted day:2016-10-06
Information query