Invention Grant
- Patent Title: Automated contact center customer mobile device client infrastructure testing
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Application No.: US15789667Application Date: 2017-10-20
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Publication No.: US10469418B2Publication Date: 2019-11-05
- Inventor: Geoff Willshire
- Applicant: Cyara Solutions Pty Ltd
- Applicant Address: AU Hawthorn
- Assignee: Cyara Solutions Pty Ltd
- Current Assignee: Cyara Solutions Pty Ltd
- Current Assignee Address: AU Hawthorn
- Agency: Galvin Patent Law, LLC
- Agent Brian R. Galvin
- Main IPC: H04L12/58
- IPC: H04L12/58 ; H04M7/00 ; H04M3/51 ; H04M3/28 ; H04L12/26 ; H04L12/24 ; G06F11/36 ; H04M3/32

Abstract:
An automated contact center agent mobile device client infrastructure testing system comprising a mobile device command repository is disclosed. The system also has a mobile device control module that retrieves mobile device commands from the repository, receives instructions, data, and parameters for contact center device testing, runs predesignated contact center device test suites on at least one mobile device, receives contact center device test suite result data from mobile devices, and forwards the contact center device test suite result data received from mobile devices to a contact center device test manager system.
Public/Granted literature
- US20180034753A1 AUTOMATED CONTACT CENTER CUSTOMER MOBILE DEVICE CLIENT INFRASTRUCTURE TESTING Public/Granted day:2018-02-01
Information query