Invention Grant
- Patent Title: Phrase labeling within spoken audio recordings
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Application No.: US16201758Application Date: 2018-11-27
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Publication No.: US10469623B2Publication Date: 2019-11-05
- Inventor: Vaclav Slovacek
- Applicant: ZOOM International a.s.
- Applicant Address: CZ Prague
- Assignee: ZOOM International a.s.
- Current Assignee: ZOOM International a.s.
- Current Assignee Address: CZ Prague
- Agency: Galvin Patent Law, LLC
- Agent Brian R. Galvin
- Main IPC: H04L29/08
- IPC: H04L29/08 ; H04W4/02 ; H04L29/06 ; G06F9/451 ; G06F3/14 ; G10L15/08 ; G10L25/54

Abstract:
A system and method for multi-language phrase identification within spoken interaction audio capable of adjusting for regional pronunciation (accents), cadence differences, and homologs. In this system, a spoken interaction audio data store supplies spoken audio data such as contact center call recordings to be analyzed for a specific phrase or set of phrases. Phrases are entered as natural language text and converted to the phonemes representative of the phrase audio using the invention's language packs and stored in a data store. Spoken interaction and phrase audio are converted to a digital format allowing comparison using multiple characteristics. Phrase matches are stored for subsequent post analysis display and analytics generation.
Public/Granted literature
- US20190089816A1 PHRASE LABELING WITHIN SPOKEN AUDIO RECORDINGS Public/Granted day:2019-03-21
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