Invention Grant
- Patent Title: Promotion of web services through an IVR
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Application No.: US14926679Application Date: 2015-10-29
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Publication No.: US10510098B2Publication Date: 2019-12-17
- Inventor: Kiran Naiga , Momin Mirza , Gilda Majidi , Avinash S. Chugh , Manian Krishnamoorthy
- Applicant: Verizon Patent and Licensing Inc.
- Applicant Address: US NJ Basking Ridge
- Assignee: Verizon Patent and Licensing Inc.
- Current Assignee: Verizon Patent and Licensing Inc.
- Current Assignee Address: US NJ Basking Ridge
- Main IPC: G06Q30/00
- IPC: G06Q30/00 ; G06Q30/02 ; H04M3/51
Abstract:
Targeted audio advertisements may be inserted into IVR sessions. The audio advertisements may be targeted based on session data that includes information describing an ongoing IVR session of a user of a mobile device and demographic information of the user. The audio advertisements may include prompts to solicit information from the user during the ongoing IVR session. The targeted audio advertisements may be played, to the user, during the ongoing IVR session.
Public/Granted literature
- US20170124594A1 PROMOTION OF WEB SERVICES THROUGH AN IVR Public/Granted day:2017-05-04
Information query
