The present disclosure provides a user information obtaining method and apparatus, and a server. The method includes: sending, after detecting an operation of a terminal for browsing a specified webpage using an Internet application, an authorization page for obtaining user information, the specified webpage being a webpage associated with a specified public identity, the authorization page including an option enabling the terminal to jump to a callback page; obtaining a first authorization credential from address information of the callback page after receiving an authorization confirmation instruction sent by the terminal, the authorization confirmation instruction being sent by the terminal after the terminal detects a trigger operation corresponding to the option, and the first authorization credential being added by a first server to the address information; and obtaining user information from the first server according to the first authorization credential, and providing the user information to the specified public identity.