System, method and marketplace for real-time interactive video/voice services using artificial intelligence
Abstract:
A method for intelligently connecting seekers to advisors and providing recorded or synthesized answers to the seekers using artificial intelligence is provided. Receiving a topic of interest from a seeker or retrieving advisors with expertise in the topic from a database of advisors, filtering and sorting the advisors based on ratings associated with each of the advisors related to the topic using machine learning and a plurality of criteria specified by the seeker, routing and establishing a call between the seeker and advisor, when the advisor is unavailable the call is rescheduled for alternate time windows of the advisor or with an alternate advisor and recording and storing the call for automating the answers to the similar questions, obtaining feedback from the seeker for the advisor, and updating the intelligent call routing system and the rankings of the advisor based on the plurality of criteria.
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