- Patent Title: Information processing apparatus installing/uninstalling printer driver for performing remote support for printing data by a second information processing apparatus via a relay apparatus
-
Application No.: US16113674Application Date: 2018-08-27
-
Publication No.: US10540127B2Publication Date: 2020-01-21
- Inventor: Kenta Fukushima
- Applicant: CANON KABUSHIKI KAISHA
- Applicant Address: JP Tokyo
- Assignee: CANON KABUSHIKI KAISHA
- Current Assignee: CANON KABUSHIKI KAISHA
- Current Assignee Address: JP Tokyo
- Agency: Venable LLP
- Priority: JP2017-169604 20170904
- Main IPC: G06F3/12
- IPC: G06F3/12 ; H04N1/00
Abstract:
A communication processor of a user PC establishes a connection with a relay server to receive remote support by an operator PC, and installs in the user PC a printer driver for performing a print instruction to a printer driver of the operator PC from the user PC. The communication processor of the user PC transmits, via the relay server, print data generated by the printer driver of the user PC to the operator PC, for printing by the printer driver of the operator PC. The communication processor of the user PC uninstalls the printer driver from the user PC in accordance with the connection with the relay server being disconnected.
Public/Granted literature
- US20190073166A1 INFORMATION PROCESSING APPARATUS, METHOD IN INFORMATION PROCESSING APPARATUS, AND STORAGE MEDIUM Public/Granted day:2019-03-07
Information query
