Invention Grant
- Patent Title: Matching a resource with a user for a predicted user need
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Application No.: US15599794Application Date: 2017-05-19
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Publication No.: US10540339B2Publication Date: 2020-01-21
- Inventor: Ori Barak , Ola Lavi , Erez Altus
- Applicant: Microsoft Technology Licensing, LLC
- Applicant Address: US WA Redmond
- Assignee: Microsoft Technology Licensing, LLC
- Current Assignee: Microsoft Technology Licensing, LLC
- Current Assignee Address: US WA Redmond
- Agency: Holzer Patel Drennan
- Main IPC: G06F16/22
- IPC: G06F16/22 ; G06F16/13 ; G06F16/182

Abstract:
A conversation assistance resource system is provided to connected a user to a resource based on a predicted user need. The conversation assistance resource system monitors user signals relative to a user profile associated with the user. The user profile is based on previously received user signals and includes user preferences, interests, etc. A user need is predicted based on a received user signal. A resource is identified based on the predicted user need and the user profile relative to the resource profile. A communication channel is established between the user and the resource responsive to confirmation by the parties such that the user may query the resource to resolve the predicted user need.
Public/Granted literature
- US20180336233A1 MATCHING A RESOURCE WITH A USER FOR A PREDICTED USER NEED Public/Granted day:2018-11-22
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