Various systems and methods are disclosed for enabling a consumer's creation of a communication (e.g., letter, e-mail) addressed to a provider of goods and/or services. Manually and/or automatically by providing access to one or more existing data repositories, the user completes a software-presented questionnaire, and responses are used by the system to customize and populate a templated form. The form identifies, elaborates and, in some cases, quantifies problems with the provider's performance. The system focuses on form letters by consumers to businesses, thereby increasing its depth while avoiding unnecessary complexity. Some embodiments also (at the user's instruction) submit portions of the communication to third parties (e.g., regulatory agencies), track delivery of the communication, and provide background information relating consumer communications with businesses. Some embodiments are tailored to requirements of providers for selected correspondence (e.g., a “notice of dispute” telecommunications providers purport to require before allowing contractual right to arbitration).