Invention Grant
- Patent Title: Method and system for generating a search query
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Application No.: US15010139Application Date: 2016-01-29
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Publication No.: US10540667B2Publication Date: 2020-01-21
- Inventor: Veerasundaravel Thirugnanasundaram , Tong Sun , Arun Bakthavachalu
- Applicant: CONDUENT BUSINESS SERVICES, LLC
- Applicant Address: US NJ Florham Park
- Assignee: Conduent Business Services, LLC
- Current Assignee: Conduent Business Services, LLC
- Current Assignee Address: US NJ Florham Park
- Agency: Jones Robb, PLLC
- Main IPC: G06Q10/00
- IPC: G06Q10/00 ; G06Q30/02 ; G06Q10/10

Abstract:
A method and a system for generating a search query to extract one or more relevant messages from a plurality of messages shared over a computer network. The method includes extracting a plurality of keywords and information pertaining to a plurality of customers from the plurality of messages. Further, the method identifies a set of influential customers from the plurality of customers based on a first score and a second score. The method further includes extracting a set of influential keywords from a first set of messages based on a first number of occurrences of the plurality of keywords in the plurality of messages within a pre-defined time interval. The method further includes generating the search query that includes at least the set of influential customers and the set of influential keywords.
Public/Granted literature
- US20170221084A1 METHOD AND SYSTEM FOR GENERATING A SEARCH QUERY Public/Granted day:2017-08-03
Information query