A system and method, the method comprising receiving, at a processor, an hearing user's (HU's) voice signal from an HU participant during a first call, wherein the first call is a communication across a communication network, the processor programmed to perform the steps of, examining at least a portion of the voice signal to determine an identity of the HU, identifying a voice model associated with the identity of the HU, wherein the voice model comprises a plurality of rules, and further wherein each of the plurality of rules is a rule for transcribing a word in the HU voice signal into text and generating a text output, wherein the text output is a transcription of a plurality of words identified in the HU voice signal, and further wherein at least one of the plurality of words identified is identified using at least one rule of the plurality of rules.