Invention Grant
- Patent Title: Method and system for dynamically changing a service level agreement
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Application No.: US15795069Application Date: 2017-10-26
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Publication No.: US10547746B2Publication Date: 2020-01-28
- Inventor: Michael Montcalm
- Applicant: Mitel Networks Corporation
- Applicant Address: CA Ottawa, Ontario
- Assignee: Mitel Networks Corporation
- Current Assignee: Mitel Networks Corporation
- Current Assignee Address: CA Ottawa, Ontario
- Main IPC: H04M3/51
- IPC: H04M3/51 ; H04M3/428 ; H04M3/523
Abstract:
A system and method for dynamically updating a service level agreement during a communication with a contact center are disclosed. The system and method are configured to display an initial time associated with a predetermine SLA path and then update the displayed time based on a communication between an agent and a customer.
Public/Granted literature
- US20190132449A1 METHOD AND SYSTEM FOR DYNAMICALLY CHANGING A SERVICE LEVEL AGREEMENT Public/Granted day:2019-05-02
Information query
