Invention Grant
- Patent Title: Prioritizing workload
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Application No.: US14548522Application Date: 2014-11-20
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Publication No.: US10552777B2Publication Date: 2020-02-04
- Inventor: Eric M. Anderson , Robert A. Davis , Christopher J. Dawson , Patricia Foley
- Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agency: Schmeisher, Olsen & Watts
- Agent Mark C. Vallone
- Main IPC: G06Q10/06
- IPC: G06Q10/06 ; G06Q30/00

Abstract:
A method and system for determining work ticket priority is provided. The method includes enabling a work ticket for a work assignment associated with an entity. The work ticket is assigned an initial priority value. Relevant data from multiple sources is associated with the work ticket and an updated priority value is requested. In response, multiple priority scores for the work ticket with respect to additional work tickets are published to an enterprise service bus (ESB) and an aggregate score for work ticket is calculated from the multiple priority scores.
Public/Granted literature
- US20160148143A1 PRIORITIZING WORKLOAD Public/Granted day:2016-05-26
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