- Patent Title: Generating a recommendation as to who is able to provide information pertaining to an electronic communication based on activity information related to the electronic communication
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Application No.: US16104396Application Date: 2018-08-17
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Publication No.: US10554603B2Publication Date: 2020-02-04
- Inventor: Al Chakra , Liam Harpur , Michelle M. Purcell , John Rice
- Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Applicant Address: US NY Armonk
- Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee Address: US NY Armonk
- Agency: Cuenot, Forsythe & Kim, LLC
- Main IPC: G06F15/16
- IPC: G06F15/16 ; H04L12/58 ; H04L29/06 ; H04L29/08

Abstract:
Activity information relating to activities of a respective electronic communication recipient accessing information associated with an electronic communication is received from each of a plurality of electronic communication clients. The activity information received from each of the plurality of electronic communication clients can indicate an amount of time the electronic communication is open in the respective electronic communication client. Based on the received activity information, each of the electronic communication recipients can be rated to generate at least one recommendation as to who is able to provide information pertaining to the electronic communication. The recommendation can be communicated to another electronic communication recipient.
Public/Granted literature
Information query