Invention Grant
- Patent Title: Sharing server conversational context between multiple cognitive engines
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Application No.: US16298470Application Date: 2019-03-11
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Publication No.: US10558710B2Publication Date: 2020-02-11
- Inventor: Anu Jalan , Naveen Kumar T , Priya Kannan , Shashank MS
- Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agent Michael O'Keefe
- Main IPC: G06F17/27
- IPC: G06F17/27 ; G06F16/9032 ; G06F9/451 ; G06F13/42 ; G06F16/33

Abstract:
A method, computer system, and computer program product for determining a server conversational state in an interactive dialog between a server and an administrator is provided. The embodiment may include receiving a query statement from a user. The embodiment may also include updating a context map to reflect a context of the received query statement. The embodiment may further include transmitting a request to one or more cognitive engines capable of resolving the received query statement. The embodiment may also include processing the transmitted request in each of the one or more cognitive engines. The embodiment may further include updating the context map with a resolution operation performed by the one or more cognitive engines. The embodiment may also include displaying a response to the user.
Public/Granted literature
- US20190205343A1 SHARING SERVER CONVERSATIONAL CONTEXT BETWEEN MULTIPLE COGNITIVE ENGINES Public/Granted day:2019-07-04
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