A network access device for facilitating the troubleshooting of network connectivity problems on a directly connected client device is provided. In one embodiment, the network access device can receive, from the client device, a request directed to a preconfigured web address associated with the network access device. In response to the request, the network access device can generate a web page comprising a ticket number for the client device and a link or form element for submitting a support request and can transmit the web page to the client device. The network access device can subsequently receive a submission of the support request from the client device. In response to the submission, the network access device can automatically collect diagnostic information pertaining to the client device. The network access device can then transmit the diagnostic information and the ticket number to one or more remote servers.