Techniques allow DevOps personnel to perform incident management for cloud computing environments in a manner that maintains control over restricted data and the data plane. The DevOps personnel do not have access to restricted data or the ability to modify the cloud computing environment to gain access to restricted data. The incident management techniques include executing automatic operations to resolve an incident and allowing DevOps personnel to execute remote operations without providing the DevOps personnel access. A further incident management technique provides DevOps personnel with just-in-time (JIT) access that is limited to a certain level or type of access and limited in time. Still another technique for incident management is using an escort model, in which an escort session between operating personnel and DevOps personnel is established and connected to the cloud computing environment to allow the DevOps personnel access to the production environment while escorted by the operating personnel.