Invention Grant
- Patent Title: Efficient mechanism for customer feedback from a voice call
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Application No.: US14664363Application Date: 2015-03-20
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Publication No.: US10560577B2Publication Date: 2020-02-11
- Inventor: Adrian Ryan , Dara Geary , William Meaney , Patrick Crowley , Edel Kelly
- Applicant: Avaya Inc.
- Applicant Address: US CA Santa Clara
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US CA Santa Clara
- Agency: Stevens & Showalter LLP
- Main IPC: H04M1/64
- IPC: H04M1/64 ; H04M3/51 ; H04M7/12
Abstract:
System and method to provide customer feedback in a telephone call between a customer and a contact center, the method comprising: monitoring an audio media stream from the customer in the telephone call, detecting a dual tone multi frequency (DTMF) feedback code within the monitored media stream, and assigning a feedback rating from the detected feedback code.
Public/Granted literature
- US20160277576A1 EFFICIENT MECHANISM FOR CUSTOMER FEEDBACK FROM A VOICE CALL Public/Granted day:2016-09-22
Information query
