Invention Grant
- Patent Title: Automatic visual display of audibly presented options to increase user efficiency and interaction performance
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Application No.: US14711758Application Date: 2015-05-13
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Publication No.: US10579330B2Publication Date: 2020-03-03
- Inventor: Anirudh Koul , Vinay Vyas Vemuri
- Applicant: Microsoft Technology Licensing, LLC
- Applicant Address: US WA Redmond
- Assignee: Microsoft Technology Licensing, LLC
- Current Assignee: Microsoft Technology Licensing, LLC
- Current Assignee Address: US WA Redmond
- Agency: Watson Patents, PLC
- Agent Vladan M. Vasiljevic
- Main IPC: G06F3/16
- IPC: G06F3/16 ; G06F3/0488 ; G06F3/0484 ; G06F17/30 ; H04M1/725 ; G06F3/0482 ; G06F16/951 ; H04M3/493 ; G10L21/10

Abstract:
Users' interaction performance with an automated voice system is improved, as is users' efficiency, by visually displaying options audibly presented by the automated voice system, thereby enabling users to interact with the system more quickly and accurately. Options can be obtained from a centralized audible menu database with the communicational identifier utilized to establish a communication connection with the automated voice system. The database is populated from crowdsourced information, provided when users establish communicational connections with portions of automated voice systems whose options have not yet been stored in the database, and then transcribe the options that are audibly presented by the automated voice system. Transcription of audibly presented options likewise serves as a double check to verify options already displayed. User interaction generates a subsequent communicational connection, with a different communicational identifier, to a different portion of the automated voice system, re-triggering the mechanisms.
Public/Granted literature
Information query