Invention Grant
- Patent Title: Dynamic cognitive issue archiving and resolution insight
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Application No.: US15445088Application Date: 2017-02-28
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Publication No.: US10585737B2Publication Date: 2020-03-10
- Inventor: Al Chakra , Michael P. Clarke
- Applicant: International Business Machines Corporation
- Applicant Address: US NY Armonk
- Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee Address: US NY Armonk
- Agency: Cantor Colburn LLP
- Agent Teddi Maranzano
- Main IPC: G06F11/00
- IPC: G06F11/00 ; G06F11/07 ; G06F16/22 ; G06F21/57 ; G06F21/78 ; G06F11/30
Abstract:
A system and method of obtaining an abstracted issue from a problem associated with a system include receiving a problem report. The problem report includes one or more symptoms of the problem. The method also includes deleting at least an identifier of the problem in the problem description to generate the abstracted issue, and storing the abstracted issue in a searchable database.
Public/Granted literature
- US20180246779A1 DYNAMIC COGNITIVE ISSUE ARCHIVING AND RESOLUTION INSIGHT Public/Granted day:2018-08-30
Information query
