An indication of an incident associated with a vehicle may be received via a communication protocol. The indication of the incident may be received from a mobile device. The indication of the incident may be received by a computing device, such as a computing device comprising a processor and memory coupled to the processor. If the communication protocol comprises a cellular protocol, a coverage area of a network cell in communication with the mobile device may be determined. An assistance service may be dispatched to the coverage area of the network cell. If the communication protocol comprises a wireless protocol, such as a Wi-Fi protocol, a coverage area of a wireless access point in communication with the mobile device may be determined. An assistance service may be dispatched to the coverage area of the access point.