Invention Grant
- Patent Title: Intelligent customer services based on a vector propagation on a click graph model
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Application No.: US16390173Application Date: 2019-04-22
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Publication No.: US10592555B1Publication Date: 2020-03-17
- Inventor: Wangshu Zhang , Zhiwei Shi , Junhong Liu , Jie Cai , Xiang Hu , Defeng Mao
- Applicant: Alibaba Group Holding Limited
- Applicant Address: KY George Town, Grand Cayman
- Assignee: Alibaba Group Holding Limited
- Current Assignee: Alibaba Group Holding Limited
- Current Assignee Address: KY George Town, Grand Cayman
- Agency: Fish & Richardson P.C.
- Main IPC: G06F7/00
- IPC: G06F7/00 ; G06F17/30 ; G06F16/9032 ; G06F16/9035 ; G06F16/903 ; G06Q30/00

Abstract:
A query is received from a user at a data service engine. The query includes a string of characters. A number of candidate topics are identified by the data service engine based on the query. A similarity score is determined between the query and each of the plurality of candidate topics based on a Vector Propagation On a Click Graph (VPCG) model trained based on user click data. A number of candidate topics are ranked based on the similarity scores. One or more topics are selected from the ranked candidate topics. The selected topics are outputted via a user interface (UI).
Information query