Invention Grant
- Patent Title: Dialog flow evaluation
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Application No.: US15920116Application Date: 2018-03-13
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Publication No.: US10592613B2Publication Date: 2020-03-17
- Inventor: Ajay Kumar Gupta , Pratyush Kumar , Sachindra Joshi
- Applicant: International Business Machines Corporation
- Applicant Address: US NY Armonk
- Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee Address: US NY Armonk
- Agency: Ference & Associates LLC
- Main IPC: H04L12/58
- IPC: H04L12/58 ; G06Q10/06 ; G06F17/27 ; G06N3/00 ; G06F17/18

Abstract:
One embodiment provides a method, including: receiving information corresponding to a dialog flow between a conversational agent and a user; identifying, from the received information, dialog states, each dialog state corresponding to a possible response by the conversational agent; classifying a set of the identified dialog states as grounded dialog states, wherein the classifying comprises (i) receiving scoring input representing a desirability for each of the grounded dialog states and (ii) generating a score vector; assigning a score vector to each of the identified dialog states other than the grounded dialog states, wherein the assigning a score vector comprises extrapolating the score vector of a grounded dialog state to dialog states that the grounded dialog state is dependent upon; and computing an aggregate score vector for the dialog flow, wherein the aggregate vector score identifies an overall desirability of the dialog flow.
Public/Granted literature
- US20190286698A1 DIALOG FLOW EVALUATION Public/Granted day:2019-09-19
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