An example operation may include one or more of receiving a bot communication request from a user device, the bot communication request comprising content from on one or more of a spoken utterance and a typed input received via the user device, retrieving configuration information comprising credentials and unique communication protocol information for each of a plurality of bot services, automatically determining a bot service for responding to the bot communication request from among the plurality of bot services, and establishing a communication channel with the determined bot service based on unique credentials of the determined bot service, and transmitting the bot communication request to the determined bot service via the established communication channel based on unique communication protocol information of the determined bot service.