Invention Grant
- Patent Title: Methods and systems for determining and displaying business relevance of telephonic communications between customers and a contact center
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Application No.: US16519970Application Date: 2019-07-23
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Publication No.: US10601994B2Publication Date: 2020-03-24
- Inventor: Kelly Conway , Alan Yengoyan , Douglas Brown , David Gustafson , Christopher Danson
- Applicant: Mattersight Corporation
- Applicant Address: US IL Chicago
- Assignee: MATTERSIGHT CORPORATION
- Current Assignee: MATTERSIGHT CORPORATION
- Current Assignee Address: US IL Chicago
- Agency: Haynes and Boone, LLC
- Main IPC: H04M3/51
- IPC: H04M3/51 ; H04M3/42
Abstract:
The invention relates to a method and system for analyzing an electronic communication, more particularly, to analyzing telephonic communications between customers and a contact center to determine and display the most relevant communications to an organization or business.
Information query
