Invention Grant
- Patent Title: Identifying different chat topics in a communication channel using cognitive data science
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Application No.: US15828794Application Date: 2017-12-01
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Publication No.: US10608968B2Publication Date: 2020-03-31
- Inventor: ChunHui Y. Higgins , William P. Higgins , Alexander Sobran , Pu Yang , Bo Zhang , Ke Zhu
- Applicant: International Business Machines Corporation
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agent Stephen R. Tkacs; Stephen J. Walder, Jr.; Alexander G. Jochym
- Main IPC: G06F15/16
- IPC: G06F15/16 ; H04L12/58 ; H04L29/08 ; G06N5/02 ; G06F17/27 ; G06Q10/10

Abstract:
A mechanism is provided in a data processing system to implement a chat topic identification system for identifying chat topics in a multi-user messaging platform. The chat topic identification system receives a plurality of chat messages submitted to a communication channel in the multi-user messaging platform, performs cognitive content language analysis, cognitive personality analysis, cognitive tone analysis, social data analysis, and conversation feature analysis. The chat topic identification system stores results in a user profile associated with the user to form a user profile. A new conversation prediction engine determines a conversation separation score representing a likelihood that a new conversation is being started in the communication channel. A new conversation separation recommendation engine generates a conversation separation recommendation based on the conversation separation score.
Public/Granted literature
- US20190173812A1 Identifying Different Chat Topics in a Communication Channel Using Cognitive Data Science Public/Granted day:2019-06-06
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