Invention Grant
- Patent Title: Intelligent self-service delivery advisor
-
Application No.: US16438672Application Date: 2019-06-12
-
Publication No.: US10650356B2Publication Date: 2020-05-12
- Inventor: Maja Vukovic , Nikolaos Anerousis , Anup Kalia , Jin Xiao
- Applicant: International Business Machines Corporation
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agent Jared C. Chaney
- Main IPC: G06F9/44
- IPC: G06F9/44 ; G06Q10/00 ; G06Q30/00 ; G06N20/00

Abstract:
The present invention provides a method, system, and computer program product of an intelligent self-service delivery advisor. In an embodiment, the present invention includes, in response to receiving computer system service data, identifying, by a second computer system, a computer system service category among a plurality of computer system categories, identifying, by the second computer system, one or more computer system service tasks, based on the computer system service data and the computer system service category, selecting, by the second computer system, a catalog among a plurality of catalogs, based on the one or more computer system service tasks and the computer system service data, generating, by the second computer system, one or more suggestions based on the catalog and the one or more computer system service tasks; and displaying, displaying by the second computer system, the one or more suggestion on a display logically coupled to the computer system.
Public/Granted literature
- US20190295044A1 INTELLIGENT SELF-SERVICE ADVISOR Public/Granted day:2019-09-26
Information query