Invention Grant
- Patent Title: Multi-profile chat environment
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Application No.: US15909560Application Date: 2018-03-01
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Publication No.: US10652171B2Publication Date: 2020-05-12
- Inventor: Sibish Basheer , John Bruno
- Applicant: American Express Travel Related Services Company, Inc.
- Applicant Address: US NY New York
- Assignee: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
- Current Assignee: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
- Current Assignee Address: US NY New York
- Agency: Thomas | Horstemeyer, LLP
- Main IPC: H04L12/58
- IPC: H04L12/58 ; H04L29/06 ; G06F17/28 ; H04L29/08 ; G06F16/951

Abstract:
A multi-profile chat system may receive a chat request comprising a user identifier and chat data. The system may process the chat data to determine a chat profile request, a request topic, and/or a request sentiment. The system may retrieve a user profile and/or a user chat record based on the user identifier. The system may determine a chat profile based on the chat profile request, the request topic, the request sentiment, the user profile, and/or the user chat record. The system may generate a chat response based on the chat request and the chat profile.
Public/Granted literature
- US20190273701A1 MULTI-PROFILE CHAT ENVIRONMENT Public/Granted day:2019-09-05
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