The present disclosure is directed to a system for a heating, ventilating, and air conditioning (HVAC) system includes a control system of the HVAC system, a user device configured to be communicatively coupled to the control system and receive feedback indicative of a lock out event of the HVAC system, where the lock out event is configured to effectuate at least a partial shutdown of the HVAC system, and a dealer device configured to receive authorization from the user device to remotely clear the lock out event of the HVAC system, where the dealer device is configured to remotely clear the lock out event upon receiving the authorization from the user device.