Invention Grant
- Patent Title: System, method, and apparatus for providing help
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Application No.: US16656774Application Date: 2019-10-18
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Publication No.: US10674014B2Publication Date: 2020-06-02
- Inventor: Mark Edward Gray
- Applicant: Ways Investments, LLC
- Applicant Address: US FL Lakewood Ranch
- Assignee: Ways Investments, LLC
- Current Assignee: Ways Investments, LLC
- Current Assignee Address: US FL Lakewood Ranch
- Agency: Larson & Larson, P.A.
- Agent Frank Liebenow; Justin P. Miller
- Main IPC: H04M3/51
- IPC: H04M3/51 ; H04M3/42 ; H04M3/493 ; H04W76/50 ; G10L15/22

Abstract:
A system for providing help includes at least one digital assistant, a wireless data interface for connecting the digital assistants to a server, and battery backup. A plurality of agent computers is connected to the server by a data network. Each of the at least one digital assistants is preprogrammed and centrally managed with at least one skill for recognizing a preprogrammed specific utterance and each of the at least one digital assistants is pre-configured to connect with the wireless data interface. After the preprogrammed specific utterance is detected by one of the digital assistants, that digital assistant initiates a request for help to the server and upon receiving the request for the help, the server assigns one of the agent computers and forwards the request for help to the one of the agent computers.
Public/Granted literature
- US20200053218A1 System, Method, and Apparatus for Providing Help Public/Granted day:2020-02-13
Information query