Embodiments of the disclosure provide for assisting with troubleshooting of a Multi-Function Printer (MFP) by receiving a text or voice message expressed in natural language from a user of the MFP, extracting text data or audio data of the received text or voice message, forwarding the extracted text data or audio data to one or more servers, receiving, from the servers, entities or intents related to the text or voice message based on processing of the text or audio data by the servers, processing the received entities or intents, sending information indicating one or more errors to the servers, receiving, from the servers, troubleshooting information directed to the errors, and providing at least a portion of the received troubleshooting information to the user of the MFP through the mobile device of the user of the MFP.