Invention Grant
- Patent Title: Error remediation in software as a service (SaaS) portals
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Application No.: US16272641Application Date: 2019-02-11
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Publication No.: US10680913B1Publication Date: 2020-06-09
- Inventor: Pradeep Kumar Achi Achi Vasudevan , Jyoti Ranjan , Unmesh Gurjar
- Applicant: Hewlett Packard Enterprise Development LP
- Applicant Address: US TX Houston
- Assignee: HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP
- Current Assignee: HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP
- Current Assignee Address: US TX Houston
- Agency: Hewlett Packard Enterprise Patent Department
- Main IPC: H04L29/06
- IPC: H04L29/06 ; H04L12/24

Abstract:
Examples of error remediation in SaaS portals is disclosed. In an example, activity data in a SaaS portal is monitored, where the SaaS portal is from amongst a plurality of SaaS portals grouped in a portal group. The activity data includes a record of events associated with a service request processed by the SaaS portal, an alert notification on occurrence of an error in the SaaS portal, and user information relating to credentials provided by a user accessing the SaaS portal. A runtime error in the SaaS portal may be detected based on the monitored activity data. The runtime error is based on faults in a service or an Application Programming Interface (API) associated with the SaaS portal, a security vulnerability, and non-compliance with a configuration policy governing the SaaS portal. A remediation measure for the runtime error is determined and implemented in the portal group.
Information query