Invention Grant
- Patent Title: Remote information retrieval and display for an IVR system
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Application No.: US16450980Application Date: 2019-06-24
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Publication No.: US10681211B2Publication Date: 2020-06-09
- Inventor: Zhuangzi Li
- Applicant: Zhuangzi Li
- Applicant Address: US CA Palo Alto
- Assignee: Zhuangzi Li and Associates
- Current Assignee: Zhuangzi Li and Associates
- Current Assignee Address: US CA Palo Alto
- Agent Franklin Schellenberg
- Main IPC: H04M3/493
- IPC: H04M3/493 ; H04W4/16 ; H04W4/20 ; H04M1/725 ; H04M1/27 ; H04M3/44

Abstract:
The invention herein disclosed provides the display of stored information when creating a dialstring for use with mobile smartphones and other computer-enabled telephones. A software app recognizes input from the user (such as the initial digits of a phone number) that identifies the organization to be called, and accesses remotely stored representations of information about the organization along with the IVR phone tree information for that organization. The app then presents a graphical representation of all or part of the retrieved information on a display. The user can then respond to the graphical representation by providing selective inputs that cause the synthesis all or part of the dialstring needed to navigate the phone tree to the desired destination. Once a dialing option has been synthesized, the user may provide additional input that the system interprets as an instruction to open a phone call and dial the synthesized number.
Public/Granted literature
- US20190320066A1 REMOTE INFORMATION RETRIEVAL AND DISPLAY FOR AN IVR SYSTEM Public/Granted day:2019-10-17
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