Invention Grant
- Patent Title: System, method, apparatus, and computer program product for providing mobile device support services
-
Application No.: US15803272Application Date: 2017-11-03
-
Publication No.: US10681535B2Publication Date: 2020-06-09
- Inventor: Cameron E. Hurst , Cassandra G. Conrad
- Applicant: Assurant, Inc.
- Applicant Address: US NY New York
- Assignee: ASSURANT, INC.
- Current Assignee: ASSURANT, INC.
- Current Assignee Address: US NY New York
- Agency: Alston & Bird LLP
- Main IPC: H04M3/42
- IPC: H04M3/42 ; H04W8/24 ; H04L12/24 ; G06Q10/00 ; G06F11/07 ; H04M3/523 ; G06Q30/00 ; H04W24/04 ; H04L29/08 ; G06Q40/08 ; H04W4/60
Abstract:
A method is provided for diagnosing and assessing the status of a mobile device. Device status data acquired from a mobile device may be compared to benchmark values to diagnose potential faults with the mobile device. The potential faults with the mobile device, in connection with a determined probability of resolving at least one potential fault, are used to evaluate and determine the status of the mobile device. A corresponding system, apparatus, and computer program product are also provided.
Public/Granted literature
- US20180063704A1 SYSTEM, METHOD, APPARATUS, AND COMPUTER PROGRAM PRODUCT FOR PROVIDING MOBILE DEVICE SUPPORT SERVICES Public/Granted day:2018-03-01
Information query
