Invention Grant
- Patent Title: Context-aware redirection from telephony environment to messaging environment
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Application No.: US16715955Application Date: 2019-12-16
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Publication No.: US10686938B1Publication Date: 2020-06-16
- Inventor: Marc Hayes , Matt Fanning
- Applicant: LIVEPERSON, INC.
- Applicant Address: US NY New York
- Assignee: LIVEPERSON, INC.
- Current Assignee: LIVEPERSON, INC.
- Current Assignee Address: US NY New York
- Agency: Polsinelli LLP
- Main IPC: H04M3/51
- IPC: H04M3/51 ; H04M3/42 ; H04M3/523
Abstract:
A redirection and messaging system receives telephony information identifying a caller and call context from a telephony system. The system selects one of a plurality of messaging operators based on the call context, optionally sends an introductory message to the caller via a messaging service, and generates a message interface for the selected message operator. The message interface includes the caller and call context and any messages sent between the caller and the selected message operator, with an input interface allowing the selected message operator to input and send messages to the caller.
Information query
