An apparatus for facilitating an update process of a software program is disclosed. The apparatus comprises a logic processing module arranged to maintain a connection with a network device, receive information for updating a software program from the network device, perform an updating of the software program based on the received information, and process one or more user requests. The apparatus further comprises an interface module arranged to receive a user request, store the received user request when the updating of the software program by the logic processing module is in progress, store the received user request, and after the updating of the software program completes, provide the stored user request to the logic processing module for processing.