Invention Grant
- Patent Title: Artificial intelligence based virtual agent trainer
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Application No.: US16555539Application Date: 2019-08-29
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Publication No.: US10691897B1Publication Date: 2020-06-23
- Inventor: Vidya Rajagopal , Kokila Manickam , Marin Grace Mercylawrence , Gaurav Mengi
- Applicant: Accenture Global Solutions Limited
- Applicant Address: IE Dublin
- Assignee: ACCENTURE GLOBAL SOLUTIONS LIMITED
- Current Assignee: ACCENTURE GLOBAL SOLUTIONS LIMITED
- Current Assignee Address: IE Dublin
- Agency: Brinks Gilson & Lione
- Main IPC: G06F40/35
- IPC: G06F40/35 ; G10L25/30 ; G10L21/18 ; G06K9/62 ; G06F40/247

Abstract:
The present disclosure relates to a system, a method, and a product for an artificial intelligence based virtual agent trainer. The system includes a processor in communication with a memory storing instructions. When the processor executes the instructions, the instructions are configured to cause the processor to obtain input data and generate a preliminary set of utterances based on the input data, process the preliminary set of utterances to generate a set of utterance training data, generate a set of conversations based on the set of utterance training data, simulate the set of conversations on a virtual agent to obtain a conversation result, verify an intent and a response based on the conversation result, verify a use case flow and flow hops based on the conversation result, and generate recommendation information and maturity report based on verification results.
Information query