Invention Grant
- Patent Title: Data processing system with machine learning engine to provide roadside assistance functions
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Application No.: US16391958Application Date: 2019-04-23
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Publication No.: US10692384B2Publication Date: 2020-06-23
- Inventor: Alicia Bassett , Christopher J. Lieggi , Chad Allen Balk , Matthew Viane
- Applicant: Allstate Insurance Company
- Applicant Address: US IL Northbrook
- Assignee: Allstate Insurance Company
- Current Assignee: Allstate Insurance Company
- Current Assignee Address: US IL Northbrook
- Agency: Banner & Witcoff, Ltd.
- Main IPC: H04M11/04
- IPC: H04M11/04 ; G08G1/00 ; G06N20/00 ; G06F3/0484 ; H04W4/90

Abstract:
Systems, methods, computer-readable media, and apparatuses for receiving requests for roadside assistance, generating user interfaces and using machine learning to generate roadside assistance instructions are provided. In some examples, a request for roadside assistance may be received. A user and one or more partners may be identified based on the request. In some examples, a profile associated with the user, partner or the like may be identified. A user interface may be generated based on the profile and may include features unique to the profile, partner, or the like. In some arrangements, the interface may include a first portion and a second portion. Selection of an option from the first portion may cause the system to identify data for display in the second portion and cause the data to be displayed in the second portion. Machine learning may be used to determine or identify one or more roadside assistance instructions and a roadside assistance instruction may be generated and executed.
Public/Granted literature
- US20190333391A1 Data Processing System with Machine Learning Engine to Provide Roadside Assistance Functions Public/Granted day:2019-10-31
Information query